Order and Shipping
To order, simply add the desired items to your cart and enter your shipping and billing details when prompted upon checkout.
We accept payment via Paypal and Credit/Debit Cards. In order to process your orders efficiently, we encourage you to check through your order carefully before confirmation and we are sorry that we are unable to make changes to an order after it has been placed.
Discount and Promotion Codes
Please remember to enter any discount/promotion code(s) that you have before checking out as we will not be able to make changes or do any forms of refunds in the form of cash or store credit if you have forgotten to enter your discount/promotion code(s) before confirming your purchase. Please also note that any excess that is not utilised in a discount or promotion code will be forfeited by the customer. We will not be able to refund any excess amounts that are not fully utilised. Discount and promotion codes are not applicable to shipping fees.
Shipping and Delivery
Please note that orders will be processed within 2 working days upon confirmation of payment.
Local Flat Rate Courier Delivery
Courier Delivery (2-3 days) for orders below $80 - SGD3.00
Courier Delivery (2-3 days) for orders $80 and above - Complimentary
International Rate Shipping with Tracking
Malaysia/Brunei (7-10 days) - SGD5.50
All other countries (10-20 days) - SGD50
Parcels returned to us due to wrong address provided will incur additional postage charges borne by customers.
Return and Exchange Policy
Please refer to our Return and Exchange Policy here : http://wisteria.com.sg/pages/returns-and-exchange
If you are ordering more than one item and would like to receive your in-stock items first, kindly put in a separate order for the backorder item(s). If you put in a combined order of in-stock and backorder items, we will send your combined order to you only when the backorder has arrived.
Please note that there may also be unforeseen delays for backorder items due to the manufacturing process. Please place an order for backorders only if you are comfortable with possible delays. The eta (estimated arrival time) serves as a rough gauge as to when the order will arrive.
Please note that we are also unable to accept cancellation of backorders once the order has been confirmed as orders would have been placed upon confirmation of purchase.
We strongly advise that WISTERIA clothing be hand washed for the first few wears. Do avoid soaking for the first few washes to avoid possible colour transfer as well.
Low to medium heat ironing is encouraged for all products except those that contain silk, satin and chiffon. We would encourage steaming or ironing using indirect heat (by placing a fabric/cloth between the item and iron).
We also recommend for all clothes to be hung dry and not tumbled dry to avoid shrinkage or expansion of material.